Refund & Cancellation

This Payment Gateway Related Declaration (“Declaration”) outlines the terms and conditions governing the use of payment processing services on the MANOURJA portal. By accessing and utilizing these services, you agree to adhere to the following terms:

1. Payment Processing: When users access services on portal, they may need to make payments for those services. It ensures users that these payments will be handled securely and efficiently. This means that when they enter their payment information and initiate a transaction, the payment process will be smooth and reliable.
2. Confidentiality: “Confidentiality” assures users that any information they provide during the payment process will be treated with strict confidentiality. This includes their personal details, such as name and contact information, as well as their financial information, such as credit card numbers or banking details. Users can trust that their information will not be shared with anyone unauthorized.
3. Security Measures: We have implemented appropriate security measures to protect the integrity and confidentiality of payment information provided by our clients. This includes encryption, firewalls, and other industry-standard security protocols to prevent unauthorized access or data breaches.
4. Payment Disputes: In the event of any payment disputes, clients are requested to contact us promptly through the designated contact information on our website. We will make reasonable efforts to resolve any payment-related issues in a timely and fair manner.
5. No Return of Payment Policy: This section outlines the policy regarding refunds or returns of payments made for services accessed through our portal:
   • Service Delivery: Once users access a service through portal, the associated payment becomes non-refundable. This means that once they’ve paid for a service and received access to it, they cannot request a refund based solely on dissatisfaction with the service.
   • Client Responsibility: Users are responsible for ensuring the accuracy of their payment details before completing a transaction. This helps minimize the likelihood of payment errors or disputes.
   • Relationship with Client: Acceptance of payment signifies the completion of the transaction and implies satisfaction with the service provided. Therefore, refunds are not issued solely based on dissatisfaction with the service.
   • Satisfaction Guarantee: While we strive to ensure client satisfaction, refunds are not offered solely based on dissatisfaction with the service provided.
   • Changes to Payment Policy: We reserve the right to update or modify the payment policy as necessary. Any changes will be implemented without prior notice.
   • Disclaimer to Agree to this Policy: By using the payment gateway services, users implicitly agree to abide by the no return of payment policy outlined above.

1. Payment Terms: Clients are responsible for providing accurate payment information and ensuring that they have sufficient funds or credit available to cover the counseling session fees. Payment terms, including session fees, cancellation policies, and refunds, will be clearly communicated on our portal.
2. Changes to Payment Gateway: While we take all reasonable measures to ensure the security and confidentiality of payment information, clients must acknowledge that online payment transactions are not entirely risk-free. We cannot be held liable for any losses, damages, or liabilities arising out of or in connection with the use of our payment gateway, including but not limited to data breaches, technical issues, or other unforeseen circumstances.

Disclaimer: By using the Portal for accessing our services and making payments through our payment gateway, clients acknowledge and agree to these payment gateway-related declarations. Clients are advised to review and understand our payment terms, including cancellation policies, refunds, and other relevant information, before proceeding with online payments for any services.